Return Process

Consumer Rights and Obligations – The Consumer’s Right to Withdraw from a Contract

Under the Consumer Protection Act, a consumer has the right to notify the Company within 14 days of receiving the goods that they are withdrawing from the contract, without having to provide a reason for their decision. The period begins one day after the date of receipt of the goods.

The consumer shall notify the seller of their withdrawal from the contract by email at trgovina.siska@rifuzl.si or by any other means made available through the Company’s other contact information, or by using the form attached to these General Terms and Conditions. The consumer must state their intention to withdraw from the contract clearly and unambiguously. If the consumer chooses to use the withdrawal form, the Company will immediately send the consumer a confirmation of receipt of such withdrawal form via email on a durable medium.

In the event of withdrawal from the contract, the consumer must either return the received goods or send them to the Company’s address at Celovška cesta 111, Ljubljana. The buyer must return the goods to the Company no later than 14 days after notifying the Company of the withdrawal from the order.

The consumer is liable only for any decrease in the value of the goods if such decrease results from handling that is not strictly necessary to ascertain the nature, characteristics, and functioning of the goods.

If the consumer withdraws from the contract, the Company shall, without undue delay, refund the payments received using the same means of payment as was used for the original transaction, unless the consumer has expressly requested the use of a different payment method and this does not entail any additional costs for the Company.

The consumer must include their personal information (full name and contact information) with the notice of withdrawal. The Company will refund the purchase price and all other payments no later than 14 days after receiving the notice of withdrawal, however, the Company may withhold the refund until it receives the returned goods or until the consumer provides proof that the goods have actually been shipped.

The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the goods.

The consumer does not have the right to withdraw from the order in the cases specified in paragraph 5 of Article 43.č of the Consumer Protection Act, for contracts:

- for goods manufactured according to the consumer’s precise instructions and tailored to their personal needs;

- goods that are perishable or have a short shelf life;

If a coupon was used to pay for the order (or part of the order’s value), the consumer will be refunded a coupon of the same value as the original coupon at the time the order was placed in the event of withdrawal from the contract.

If a promotional discount code was used when placing the order, the consumer will be refunded the discount in the form of a new promotional code in the event of withdrawal from the contract.

Liability for Material and Legal Defects

The company is liable for material defects that the goods had at the time the risk of accidental destruction or damage passed to the customer. As a general rule, this moment occurs upon receipt of the goods.

A defect is material:

- if the item lacks the characteristics necessary for its normal use or for sale;

- if the item lacks the characteristics necessary for the specific use for which the buyer is purchasing it, which the seller knew or should have known about;

- if the item lacks the characteristics and qualities that were expressly or implicitly agreed upon or prescribed;

- if the seller has delivered an item that does not conform to a sample or model, unless the sample or model was shown solely for informational purposes.

The party is obligated to inspect the subject matter of the contract without delay or as soon as possible, identify any defects, and document them. Otherwise, the Company will not take into account material defects that are not hidden and were known or should have been known upon inspection of the subject matter of the contract.

The customer is obligated to notify the Company of obvious material defects immediately or no later than eight days after the required inspection, and of latent defects immediately or no later than eight days after their discovery; otherwise, the Customer is not entitled to have the defect remedied.

The consumer is obligated to notify the Company of a material defect within two months from the date on which the material defect was discovered.

The Company is liable for material defects that become apparent within six months of delivery of the goods, and in the case of consumer contracts, within two years from the date of delivery of the goods, or within one year from delivery in the case of the sale of used goods. The Company warrants that no third party holds any ownership, copyright, or industrial property rights to the subject matter of the contract that would exclude, reduce, or restrict the party’s rights, or warrants that it has settled these rights with its contractual partners.

Upon notifying the Company of a material defect, the Consumer must allow the Company to inspect the goods and describe the defect in more detail in the notice of the material defect.

The Company does not take minor material defects into account.

If the Company determines the existence of a material defect in accordance with the Consumer’s timely and proper notification, the Consumer has the right, with respect to the goods, to demand that the Company:

- rectification of the defect, or

- a refund of a portion of the amount paid in proportion to the defect, or

- replacement of the defective goods with new, defect-free goods, or

- a refund of the amount paid.

In any case, the consumer also has the right to demand compensation from the seller for damages, in particular reimbursement of the costs of materials, replacement parts, labor, transfer, and transportation of products incurred as a result of fulfilling the obligations set forth in the preceding paragraph.