Frequently Asked Questions

You can place an order through the Rifuzl.si online store as a guest or a registered user. To do so, first find the product you want in the online store. You can use the search bar or browse through the various categories listed in the navigation bar.

For each product, you’ll find a product description, a manufacturer’s description, and a product declaration (if it’s a food item). Once you’ve selected the product you’d like to purchase, click the “Add to Cart” button to add it to your shopping cart. At this step, you can continue shopping and add other products to your cart, or click the shopping cart icon in the right corner to proceed to checkout.

A summary of your cart will open, where you can review the items in your cart and the total order amount. If you have a promo code for a discount, you can enter it in the last field in the shopping cart labeled “Coupon.” By confirming the code using the button next to it, it will be automatically applied to your order, and the order total will be reduced. If you agree with the order, click "Proceed to Checkout."

*If you’d like to place your order as a registered user, click the person icon in the upper-right corner and log in. You can log in with your email address or via your Facebook or Google account. You can also make a purchase as a guest without registering. You’ll be able to enter your information after clicking “Proceed to Checkout” in your shopping cart. If you create a user account with us, you’ll also join our sweet Chocoholics Club.

If you decide to make a quick purchase without registering, simply enter your information in the blank fields on the "Checkout" page. Here, you can also select a different shipping address for gift delivery. Next is the Delivery Selection step. You can choose delivery via Pošta Slovenije. Next is the payment method selection field. You can choose between PayPal, credit card, or cash on delivery. After selecting your payment method, finalize your order by clicking the “Place Order” button.

Shortly after placing your order, you’ll receive an email confirming that your order was successfully placed.*If you use Gmail, our emails are located under the “Promotions” tab.

If you are a registered member of the Rifuzl.si online store, you can view your past orders in your user profile.

When placing an order, the customer always receives an order confirmation email at the email address provided at the time of ordering. If you did not receive this message, your order may not have been successfully placed. If you’re unsure whether your order was placed, please email us at info@rifuzl.si and we’ll check for you.

*If you use Gmail, our message is likely in the Promotions tab.

The online store offers several different payment options. You can pay for your order during the checkout process using a credit card or PayPal. If that doesn’t work for you, you can also choose to pay cash on delivery during the checkout process.

If you choose cash on delivery, you pay for the package at the post office or to the mail carrier when they deliver it to you. There is a €2 surcharge for cash on delivery.

Shipping via Pošta Slovenije costs €4.90 (including VAT). Shipping is FREE for all orders over €50.

*For orders paid by cash on delivery, there is an additional charge of €1.

Once you receive a notification that your package has been shipped, it will most likely arrive the next business day or, at the latest, the day after that.

* If you provided us with your cell phone number when placing your order, the delivery service will send you a tracking number upon receiving the package, which you can use to track your package’s progress. You can also find the package tracking number in your user account on our website under the specific order.

**If you use Gmail, our emails may be located under the " Promotions" tab .

For any other questions regarding delivery issues with your order, you can always email us at info@rifuzl.si, and we’ll be happy to help.

Our packages are delivered by Pošta Slovenije. If you're not home when the Pošta Slovenije mail carrier visits, they'll leave a notice in your mailbox so you can pick up your package at the post office. If you provided a cell phone number when placing your order, Pošta Slovenije will also keep you updated on the delivery of your package. pick up your package at the post office. If you provided a cell phone number when placing your order, Pošta Slovenije will also keep you updated on the delivery of your package.

If we’ve notified you via email that your package has been shipped, but it hasn’t arrived a day or two later, please email us at info@rifuzl.si so we can check where it is.

Unfortunately, despite all our efforts to protect the products we ship to your home, accidents sometimes occur during transit that may result in damage to your package and the product. If the package is physically damaged, missing contents, or shows signs of having been opened, the customer must file a claim with the delivery service that delivered the package. To do this, please notify us of the incident (via email at info@rifuzl.si), and we will provide you with further instructions on how to file a claim with the relevant delivery service.

To file a damage claim, you must retain the original packaging and protection (the package must be in the same condition as when you received it, without anything added, removed, or altered) and then work with the delivery service to prepare a Report on the damaged shipment. An invoice is also required for the claim. Together with the delivery service, we will ensure that the claim is resolved as quickly as possible.

If you are not satisfied with the products you ordered or wish to withdraw from the (purchase) contract for any reason, please notify us within 14 days of receiving the products (in writing or by email to: info@rifuzl.si). Then, within 14 days of sending this notice, return the goods in their original quantity and undamaged condition to the following address: Rifuzl, Celovška cesta 111, 1000 Ljubljana. Even if you return the goods within 14 days of receipt, this is considered notice of withdrawal from the contract.

The buyer is responsible for any costs incurred in returning the goods. Returned items must be unused, undamaged, and in their original packaging. You must include a copy of the invoice with the return. No other method of return at our expense is permitted. We do not accept cash-on-delivery shipments!

You can read more in our General Terms and Conditions: https://rifuzl.si/stran/splosni-pogoji-poslovanja

You can return products to our Rifuzl store at Celovška cesta 111, 1000 Ljubljana.

You may file a complaint regarding your order if the goods do not have the characteristics listed on the website https://rifuzl.si/, if we sent you the wrong products, in the wrong quantity or color, or if the products otherwise differ from your order. You may file a complaint regarding the goods within 14 days of purchase and notify us in writing at info@rifuzl.si, where we will provide you with further information.

In the event of a complaint, you may request a replacement item, its repair, or a refund. In the latter case, within 14 days of notifying us, please return the goods in their original quantity and undamaged condition to the following address: Rifuzl, Celovška cesta 111, 1000 Ljubljana). Even if you return the goods within 14 days of receipt, this is considered a notice of withdrawal from the contract.

The buyer is responsible for any costs incurred in returning the goods. Returned items must be unused, undamaged, and in their original packaging. You must include a copy of the invoice with the return. No other method of return at our expense is possible. We do not accept cash-on-delivery shipments!

You can read more in our General Terms and Conditions: https://rifuzl.si/stran/splosni-pogoji-poslovanja

You can find recipes on our website: https://rifuzl.si/recepti
Or you can submit your own recipe here: https://rifuzl.si/oddaj-recept-korak1